RETURN, REFUND, AND CANCELLATION POLICY

Physical merchandise, damaged orders, order cancellations, and appointments

Effective and last updated: August 21, 2026

This policy applies to purchases made from Lori L Rinker LLC d/b/a Natural Apothecary Shoppe through https://naturalapothecaryshoppe.com or directly from the Shoppe, unless a product, service, licensed provider, or dispensing pharmacy discloses a different policy before purchase.

1. Standard return window

Contact us within 30 calendar days after delivery or in-store purchase to request a return authorisation. An eligible product must be unopened, unused, unaltered, in its original sealed packaging, and accompanied by the receipt or order number. Sending an item without authorisation does not guarantee acceptance.

2. Nonreturnable items

·      Opened, unsealed, used, altered, or partially consumed supplements, vitamins, foods, beverages, herbal products, or homeopathic products.

·      Skincare, cosmetics, personal-care, bath, body, intimate, or hygiene products.

·      Refrigerated, temperature-sensitive, perishable, or rapidly expiring products.

·      Customised bundles, personalised items, special orders, and products made or obtained for a specific customer.

·      Clearance, closeout, sample, and items marked “final sale.”

·      Gift cards, downloadable materials, completed testing kits, and services already performed.

·      Prescription medications, compounded preparations, GLP-1 medications, prescription peptides, and other items that cannot legally or safely be returned for resale once dispensed.

·      Any product barred from return by health, safety, manufacturer, pharmacy, carrier, or legal requirements.

3. Store credit and restocking fee

Eligible discretionary returns receive store credit, not cash, less a 15% restocking fee. Original shipping charges, delivery charges, consultation fees already earned, and return-shipping costs are not credited unless the return resulted from our error or applicable law requires otherwise.

4. Damaged, defective, incorrect, or missing items

Inspect the order promptly. Contact us within 7 calendar days after delivery if an item arrived damaged, defective, leaking, materially different from what was ordered, or missing from the package. Keep the packaging and provide the order number, photographs, and any carrier documentation reasonably needed to investigate.

For a verified Shoppe or fulfilment error, we may replace the item, issue store credit, or return the affected amount to the original payment method. The 15% restocking fee does not apply to a verified damaged, defective, or incorrect item. Manufacturer warranty issues may be referred to the manufacturer when appropriate without limiting rights that apply by law.

5. Cancelling a merchandise order

Contact us immediately if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered fulfilment or been dispatched. If we approve cancellation before dispatch, we will return the cancelled amount to the original payment method. Once dispatched, the standard return rules apply.

6. Shipping delays and unavailable items

If we cannot ship within the promised period, we will notify you and provide the legally required choice to accept the delay or cancel the unshipped merchandise for a refund. If an item is unavailable and cannot reasonably be supplied, we may cancel it and return the affected amount to the original payment method.

7. Return shipping

After receiving authorisation, send eligible returns to: Natural Apothecary Shoppe, 6608 Gateway Ave., Sarasota, FL 34231. The customer is responsible for return postage and transit risk unless the return resulted from our error. Use a trackable and insured service. We cannot issue credit for a return we do not receive.

8. Refund and credit timing

We will inspect the return and notify you whether it is approved. Approved store credit is normally issued within 3 business days after inspection. When a refund to the original payment method is due, we normally initiate it within 5 business days after approval; the bank or card issuer may require additional time to post it.

9. Appointments and consultations

Cancel or reschedule at least 24 hours before the appointment. A cancellation made less than 24 hours before the appointment, or failure to attend, may be nonrefundable. If we cancel and cannot provide the purchased service, we will offer rescheduling or an appropriate refund. Separate clinical or provider cancellation terms disclosed before booking control if they differ from this section.

10. Prescription and pharmacy charges

A clinical evaluation fee pays for the professional’s time and judgment and does not guarantee a prescription. Once a medication has been compounded, dispensed, or shipped, it generally cannot be returned or refunded except for a verified dispensing error, damage, recall, or other remedy required by law or the dispensing pharmacy’s policy. Pharmacy charges and provider fees may be governed by separate policies disclosed before payment.

11. How to request help

Email Naturalpharmenzymes@gmail.com, call 941-554-8623, or use the Contact Us form at https://naturalapothecaryshoppe.com/pages/contact-us. Include your name, order number, item, purchase date, and requested resolution. Do not email sensitive medical records or payment-card numbers.